Get the help you need — contact us
Before you write
- Check the Help centre and FAQ — most issues are answered there.
- For an open order or dispute, message us from the order page — we can see the full timeline instantly.
- Typical first response: within 24 hours on weekdays.
Choose the right team
Buyer & seller support
For orders, payments, refunds, listings, payouts, and account settings.
Email: support@mnadani.co.tz
Phone: +255 700 000 000 — Mon–Sat, 08:00–20:00 EAT
In-app: Message us from the order page
Trust & safety
Report a suspicious listing, seller, buyer, or account takeover. For urgent fraud or safety concerns, also call the support line above.
Email: trust@mnadani.co.tz
Report a listing: use the "Report" link on any listing page.
Privacy & data requests
Access, correct, export, or delete your personal data. See the Privacy policy for the full process and timelines.
Email: privacy@mnadani.co.tz
In-app: Account · Privacy · Your privacy choices
Legal notices
Copyright and trademark notices, law-enforcement requests, and other legal correspondence. Please include supporting documentation.
Email: legal@mnadani.co.tz
Press room
Interviews, product photography, brand assets, and company milestones. We reply to verified media within two business days.
Email: press@mnadani.co.tz
Business & partnerships
Payment integrations, logistics partners, brand storefronts, wholesale, and API access.
Email: partners@mnadani.co.tz
Response expectations
- Support: First response within 24 hours on weekdays; open disputes are prioritised.
- Trust & safety: Urgent fraud reports are triaged the same day.
- Privacy requests: Acknowledged within 5 business days, fulfilled within 30 days.
- Legal & press: Within 2 business days.
Registered office
Mnadani Inc., Dar es Salaam, Tanzania