What does Mnadani buyer protection cover?

Items that never arrive, arrive damaged, are the wrong item, or are materially not as described in the listing. Cover applies to orders paid through Mnadani checkout.

How long do I have to report a problem?

3 days from delivery, or from the promised delivery date if the parcel never arrived. Reporting within 24 hours gives the strongest evidence trail.

What evidence should I submit with a claim?

Clear photos and a short video of the sealed parcel and the item, screenshots of the original listing, and your chat with the seller. Unedited media taken on delivery day carries the most weight.

Does buyer protection cover change of mind?

No. Change-of-mind returns follow the seller's return policy shown on the listing. Buyer protection covers items that are missing, damaged, wrong, or not as described.

How quickly are claims resolved?

The seller has 48 hours to respond, and Mnadani decides within 5 working days of escalation. Approved refunds are returned to your original payment method.

Trust & safety

Buyer protection

Last updated: 20 July 2026

Every eligible order on Mnadani is backed by our buyer-protection promise: if the item never arrives, arrives broken, or is not what the seller advertised, we get your money back.

1. The promise

2. What is covered

Item never arrives after the promised delivery date and courier confirms undelivered.
Item arrives damaged, defective, or missing components.
Item is materially different from the listing (model, size, colour, condition).
Item is counterfeit and sold as authentic.
Seller cancels after payment without a valid reason.

3. What isn't covered

Change of mind, if the seller's return policy doesn't allow it.
Damage caused after safe delivery.
Off-platform payments (bank transfer, cash, other wallets) — always pay through Mnadani checkout.
Local-pickup orders where you released the pickup code before inspecting.
Claims made after the 3-day inspection window without a good reason.

4. How to claim

Open the order page and choose Report an issue.
Upload photos or video and describe what went wrong.
Give the seller 48 hours to respond.
If it's not resolved, escalate to a Mnadani dispute.

5. Outcomes

Full refund up to the original payment method or wallet.
Return-and-refund with the seller paying return shipping.

6. Staying protected

Always pay through Mnadani checkout — never bank transfer or cash on the side.
Keep all messages inside the Mnadani chat.
Report issues within 3 days of delivery.
Never share your verification codes or password with a seller.

Frequently asked questions

What does Mnadani buyer protection cover?: Items that never arrive, arrive damaged, are the wrong item, or are materially not as described in the listing. Cover applies to orders paid through Mnadani checkout.
How long do I have to report a problem?: 3 days from delivery, or from the promised delivery date if the parcel never arrived. Reporting within 24 hours gives the strongest evidence trail.
What evidence should I submit with a claim?: Clear photos and a short video of the sealed parcel and the item, screenshots of the original listing, and your chat with the seller. Unedited media taken on delivery day carries the most weight.
Does buyer protection cover change of mind?: No. Change-of-mind returns follow the seller's return policy shown on the listing. Buyer protection covers items that are missing, damaged, wrong, or not as described.
How quickly are claims resolved?: The seller has 48 hours to respond, and Mnadani decides within 5 working days of escalation. Approved refunds are returned to your original payment method.