Your privacy choices
On this page
You can review our full Privacy policy for details on what we collect, why, and how long we keep it.
Marketing communications
We send marketing emails, SMS, push notifications, and WhatsApp messages only when you've chosen to receive them. Transactional messages — order confirmations, payout notices, dispute updates, and security alerts — are sent regardless because they're needed to run your account.
Where to change this: Account · Notifications — turn categories on or off per channel, or use the unsubscribe link at the bottom of any marketing email.
Personalised experience
We use what you've viewed, searched, bid on, and bought to recommend listings, sellers, and categories. Personalisation makes Mnadani feel more relevant, but it isn't required — you can turn it off and still shop, sell, and complete orders normally.
Where to change this: Account · Privacy — toggle "Personalised recommendations" off to see general trending listings instead of ones matched to you.
Analytics & cookies
Analytics cookies help us understand how the marketplace is used so we can fix bugs, speed pages up, and design better features. They never carry payment details or KYC information. Strictly necessary cookies (sign-in, cart, escrow session, fraud protection) cannot be turned off — the platform can't function without them.
Where to change this: See our Cookie notice for the full list and per-category controls. You can also clear or block analytics cookies in your browser settings at any time.
Your data rights
You can exercise the following rights over your personal information at any time:
- Access. See what we hold about you, including profile, order history, disputes, and payout records.
- Correct. Update inaccurate details — name, phone, address, business info — from your account.
- Export. Download a machine-readable copy of your account data.
- Delete. Request permanent deletion. We may need to keep limited records to meet legal, tax, and anti-fraud obligations — the Privacy policy explains what and for how long.
- Object & restrict. Object to processing based on legitimate interests, or ask us to restrict processing while a request is under review.
- Withdraw consent. Where processing is based on consent (for example, marketing), you can withdraw it without affecting past use.
How to submit a request: Open Account · Privacy to request an export or deletion directly, or email privacy@mnadani.co.tz with your registered phone or username. We acknowledge requests within 5 business days and fulfil them within 30 days.
How we share information
We do not sell your personal information. We share limited data only with providers that help us run the marketplace — payments (our verified payment partner, mobile-money networks), identity verification (Smile Identity), delivery partners, cloud infrastructure, communications, and analytics — under contracts that restrict what they can do with it.
We also disclose information when required by Tanzanian law, valid legal process, or to protect users from fraud, harm, or abuse. See the Privacy policy for the full list and legal basis for each category.
Contact our privacy team
If you have a question we haven't answered, or you'd like to file a complaint about how your data is handled, reach us at privacy@mnadani.co.tz. You also have the right to lodge a complaint with your local data protection authority.
This page summarises your privacy choices; it is not legal advice. For the full commitments and legal bases we operate under, see the Privacy policy and Cookie notice.